Privacy Policy For TV Messenger Services, Inc. dba TV Messenger
Effective Date: January 1, 2026
Last Updated: February 22, 2026
1. Introduction
TV Messenger Services, Inc., doing business as TV Messenger (“TV Messenger,” “Company,” “we,” “our,” or “us”), located in West Palm Beach, Florida, United States, is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us.
This Privacy Policy describes how we collect, use, store, protect, and disclose information obtained through:
• Our website
• Our web-based platform
• Our mobile applications available through the Apple App Store and Google Play Store
• Any related services (collectively, the “Services”)
TV Messenger is designed to facilitate communication and support between users, caregivers, and loved ones, and may involve the collection and storage of sensitive health-related information. We are committed to complying with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), where applicable, and other relevant federal and state privacy laws.
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2. Scope of This Policy
This Privacy Policy applies to:
• Users
• Caregivers
• Family members and loved ones
• Healthcare providers (if applicable)
• Website visitors
It applies to all information collected through our Services, whether accessed via desktop, mobile browser, or mobile application.
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3. Information We Collect
We may collect the following categories of information:
A. Personal Information
• Full name
• Email address
• Phone number
• Mailing address
• Account login credentials
• Date of birth
• Emergency contact information
B. Health Information (Protected Health Information – PHI)
If applicable, we may collect and securely store:
• Medical conditions
• Medication information
• Health updates
• Care plans
• Appointment information
• Communications related to care
• Any other health-related information voluntarily provided
When this information qualifies as Protected Health Information (PHI), we handle it in accordance with HIPAA requirements.
C. Usage Information
• IP address
• Device type and operating system
• App version
• Browser type
• Log data
• Usage analytics
• Interaction data within the platform
D. Communications
• Messages sent through the platform
• Customer support inquiries
• Feedback and survey responses
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4. How We Use Information
We use collected information to:
• Provide, operate, and maintain our Services
• Facilitate communication between users, caregivers, and loved ones
• Deliver health-related updates and notifications
• Authenticate users and protect account security
• Improve our website and mobile applications
• Provide customer support
• Comply with legal and regulatory requirements
• Enforce our Terms of Service
• Prevent fraud, misuse, or unauthorized access
We do not sell personal information or Protected Health Information.
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5. HIPAA Compliance
Where applicable, TV Messenger complies with HIPAA and its implementing regulations.
We:
• Implement administrative, physical, and technical safeguards to protect PHI
• Limit access to PHI to authorized personnel only
• Maintain secure servers and encrypted storage systems
• Enter into Business Associate Agreements (BAAs) where required
• Provide breach notification as required by law
• Train workforce members on privacy and security obligations
If TV Messenger acts as a Business Associate under HIPAA, we handle PHI strictly in accordance with applicable agreements and federal regulations.
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6. Data Security
We implement industry-standard security measures including, but not limited to:
• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Secure cloud hosting environments
• Role-based access controls
• Multi-factor authentication (where applicable)
• Continuous monitoring and logging
• Routine security assessments and audits
• Secure backup and disaster recovery procedures
While we take commercially reasonable steps to protect data, no system can guarantee absolute security.
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7. Data Storage and Retention
• Data is stored on secure servers located in the United States.
• We retain personal and health information only as long as necessary to:
o Provide services
o Comply with legal obligations
o Resolve disputes
o Enforce agreements
• When information is no longer required, we securely delete or de-identify it.
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8. Sharing and Disclosure of Information
We may disclose information:
A. With Authorized Parties
• Caregivers and loved ones authorized by the user
• Healthcare providers (if applicable)
• Authorized representatives
B. With Service Providers
We may share information with trusted third-party vendors who:
• Provide hosting services
• Provide cloud infrastructure
• Provide analytics services
• Support system functionality
All such vendors are required to maintain confidentiality and appropriate security safeguards.
C. As Required by Law
We may disclose information if required to:
• Comply with federal or state law
• Respond to court orders or subpoenas
• Protect the safety of users
• Prevent fraud or abuse
We do not sell or rent personal data.
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9. User Rights
Depending on applicable law, users may have the right to:
• Access their personal information
• Request correction of inaccurate information
• Request deletion (subject to legal retention requirements)
• Request restrictions on certain processing
• Obtain a copy of their data
• File a complaint regarding privacy practices
HIPAA-covered individuals may also have rights under the HIPAA Privacy Rule.
To exercise rights, contact us at the information listed below.
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10. Children’s Privacy
TV Messenger does not knowingly collect personal information from children under 13 without verifiable parental consent. If we learn that we have collected such information without proper consent, we will take steps to delete it.
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11. Mobile App Store Compliance
Our mobile applications available via the Apple App Store and Google Play Store:
• Collect only information necessary to provide Services
• Request device permissions only when required for app functionality
• Do not collect data unrelated to the app’s purpose
• Do not use collected data for unauthorized tracking or profiling
• Comply with Apple and Google developer privacy requirements
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12. Cookies and Tracking Technologies
Our website may use:
• Cookies
• Session cookies
• Analytics tools
• Security monitoring technologies
Users may adjust browser settings to refuse cookies; however, some features may not function properly.
We do not use tracking technologies for selling data or behavioral advertising.
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13. International Users
If you access the Services from outside the U.S., you acknowledge that your information will be transferred to and processed in the United States.
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14. Breach Notification
In the event of a data breach involving personal information or PHI, we will:
• Conduct a prompt investigation
• Mitigate harm where possible
• Notify affected individuals as required by HIPAA and applicable law
• Notify regulatory authorities if required
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15. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the updated policy.
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16. Contact Information
If you have questions regarding this Privacy Policy or your privacy rights, please contact:
TV Messenger Services, Inc.
dba TV Messenger
7754 Okeechobee Blvd, PMB 855
West Palm Beach, Florida, 33411-2106 USA
Email: support@tv-messenger.com
Phone: 516-249-6900
Website: https://TV-Messenger.com
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17. Acceptance of This Policy
By using our website, web platform, or mobile applications, you acknowledge that you have read, understood, and agree to this Privacy Policy.